Refund Policy

We offer a 30-day money-back guarantee on all CAMARON software subscriptions. If you are not satisfied with your purchase for any reason, you may request a full refund within 30 days of your original order date — no questions asked. This applies to all subscription tiers: Starter, Pro, Business, and Enterprise.

To request a refund for a software subscription, visit paddle.net or contact our support team at support@robicrufarm.com. Refunds are processed by our payment provider, Paddle, and typically appear on your statement within 5–10 business days depending on your financial institution. After 30 days, subscription cancellations take effect at the end of the current billing period — you retain access until then but no partial-period refund is issued.

CAMARON IoT devices (V1–V8) may be returned within 15 days of delivery in their original, unused condition with complete packaging and all accessories. A 10% restocking fee applies to all hardware returns. Defective devices are replaced free of charge within the 1-year warranty period — no restocking fee applies to warranty replacements. To initiate a hardware return, contact hardware@robicrufarm.com with your order number and reason for return.

IoT data credits are non-refundable once consumed. Unused credits in your account at the time of subscription cancellation are forfeited at the end of the billing period and do not roll over. If you believe credits were consumed in error (e.g., due to a platform bug or incorrect billing), contact support@robicrufarm.com and we will investigate within 3 business days.

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns. To request a refund, you can: • Visit paddle.net and locate your transaction • Email support@robicrufarm.com with your order details • Use the in-app support chat (available to logged-in users) Refunds are issued to the original payment method used at checkout. We aim to acknowledge all refund requests within 1 business day and complete processing within 5–10 business days.

Enterprise customers with custom contracts are subject to the refund and cancellation terms specified in their individual agreements. Free trial periods do not require refund requests — simply cancel before the trial ends and you will not be charged. If you have questions about your eligibility for a refund or need assistance, contact us at support@robicrufarm.com or legal@robicrufarm.com.