Question 1

What is CAMARON?

Accepted Answer

One platform that runs your pond from stocking to settlement: live IoT monitoring, photo-based disease detection, harvest forecasts, hatchery pedigree, market prices, and escrow-backed B2B trade — across 163+ species and 22+ role-specific dashboards.

Question 2

How does IoT monitoring work?

Accepted Answer

Connect any pH, DO, temperature, salinity, or ammonia sensor. Readings stream in via webhook and trigger species-specific alerts the moment thresholds break. The Live Monitoring page shows every device, uptime, and current value on one screen — bring your own hardware or pick from our partners.

Question 3

Which species does CAMARON support?

Accepted Answer

163+ species — shrimp (Vannamei, Monodon, Rosenbergii), fish (Tilapia, Catfish, Pangasius, Salmon, Trout), shellfish, and ornamentals. Each ships with growth models, water-quality standards, and 24+ disease protocols built in.

Question 4

What AI functions are included?

Accepted Answer

A 6-module AI Suite — Pond Doctor, Yield Coach, Market Forecaster, Claim Assistant, Negotiator, Compliance Reviewer — plus a Smart Morning Briefing each day, photo-based disease detection, feed optimization, harvest forecasts, satellite analysis, and a 0–100 farm Risk Score. All running on Gemini-class models.

Question 5

Do I need special hardware?

Accepted Answer

No. Day one works with manual entry — Field Mode logs a full pond reading in 4 taps, built for muddy hands and bright sunlight. Plug in your existing sensors when you're ready, or pick a partner device. Software and hardware are priced separately.

Question 6

Is there a mobile app?

Accepted Answer

Install CAMARON on any phone or tablet straight from your browser — it's a PWA, so no app-store download. Works offline, auto-syncs when signal returns, and Field Mode is built for one-handed use at the pond edge.

Question 7

How do I get started?

Accepted Answer

Sign up free, finish the 6-step wizard (role, species, water nature, region, first pond), and you land in a dashboard built for your role. Log baseline data and you'll get your first Smart Morning Briefing the next morning.

Question 8

Does CAMARON support ornamental fish and aquariums?

Accepted Answer

Yes. Dedicated dashboards for aquarium owners and ornamental breeders cover koi, guppies, cichlids, and marine ornamentals — with per-species water parameters, feeding guides, and health monitoring. All 163+ species are in the same database.

Question 9

Does CAMARON work offline?

Accepted Answer

Yes. Data entry, cached dashboards, and 60+ calculators all work offline thanks to Service Worker caching. Everything syncs automatically when signal returns — built for remote farms and weak-coverage coastal sites.

Question 10

What languages does CAMARON support?

Accepted Answer

31 languages — English, Hindi, Telugu, Tamil, Vietnamese, Thai, Japanese, Korean, Spanish, Portuguese, French, Indonesian, Bengali, Mandarin, and more — with full right-to-left support for Arabic, Urdu, Sindhi, and Kashmiri.

Question 11

Is there an API for integration?

Accepted Answer

Yes. The Developer Portal at /api-docs covers REST endpoints for sensor ingestion, market price feeds, and AI modules — secured with SHA-256 hashed keys and per-key rate limits. Hardware partners can co-brand the intelligence layer underneath.

Question 12

What's included in the Lite plan?

Accepted Answer

Lite is ₹199/mo ($2.49) and starts with a 14-day free trial — 1 pond, 12 core calculators, a 5-species reference, manual data entry, the feed formulation guide, and community support. AI quotas, IoT integration, and the Aqua Trading Hub unlock on Starter and above.

Question 13

How many ponds and IoT devices does Pro cover?

Accepted Answer

Pro covers up to 3 ponds with full AI advisory and 163+ species intelligence. IoT integration is BYOD (bring your own device) for up to 2 devices on Pro — pair them to any 2 of your 3 ponds. Need more? Business scales to multi-farm with up to 10 IoT devices.

Question 14

How does billing work?

Accepted Answer

Billed monthly or yearly — yearly saves ~17%. Taxes are calculated for your location and included in the price. India sees INR pricing at localized rates; the rest of the world sees USD. Payments are processed by Paddle as Merchant of Record.

Question 15

How do plan tiers differ across clusters?

Accepted Answer

Four clusters, each with its own Lite → Starter → Pro → Business → Enterprise ladder: **Production** for pond operators (IoT, alerts, hatchery), **Advisory** for consultants and doctors (case tools, AI Suite quotas), **Trade** for exporters and importers (Aqua Trading Hub, compliance), **Institutional** for FPOs, governments, and research bodies (multi-tenancy, analytics).

Question 16

Can I manage multiple farms on one account?

Accepted Answer

Yes. Pro covers small farms, Business handles up to 10 ponds with team access, and Enterprise unlocks unlimited ponds plus the full Organizations module — multi-tenancy for FPOs, cooperatives, and corporate groups under a single tenant.

Question 17

Can I change my plan anytime?

Accepted Answer

Yes. Upgrades apply instantly with prorated credit. Downgrades take effect at the end of your current billing cycle. Your historical logs stay accessible at every tier — we never delete farm data.

Question 18

What's your refund policy?

Accepted Answer

14-day money-back guarantee on every paid plan. Email support within 14 days of purchase for a full refund — no questions asked.

Question 19

How does the 14-day Lite trial work?

Accepted Answer

Every CAMARON plan starts with a 14-day Lite trial — full access to 1 pond, 12 core calculators, the 5-species reference, and manual data entry. We ask for payment up-front so your data stays accessible the moment your trial ends.

Question 20

What happens after the Lite trial ends?

Accepted Answer

Lite auto-continues at ₹199/mo · $2.49/mo unless you upgrade or cancel from Settings → Subscription. All your historical logs are preserved. If a payment fails, you get a 7-day grace period before the workspace switches to read-only.

Question 21

Can I extend or restart the Lite trial?

Accepted Answer

One trial per email. If you need an extension for a pilot or evaluation, email support@robicrufarm.com — we're happy to accommodate genuine cases.

Question 22

What payment methods are accepted?

Accepted Answer

Credit and debit cards, PayPal, Apple Pay, and Google Pay globally. UPI and net banking in India. Wire transfer on Enterprise.

Question 23

Can I get a custom Enterprise quote?

Accepted Answer

Yes. Enterprise quotes cover custom pricing, dedicated SLAs, on-site deployment, white-label options, and tailored integrations — built for cooperatives, exporters, and government programs.

Question 24

Can I export my data if I leave?

Accepted Answer

Always. CSV and XLSX exports work on every paid plan; full API access opens at Pro and above. Your farm data is yours and stays portable — guaranteed.

Question 25

What happens when my AI quota runs out?

Accepted Answer

You'll see an upgrade nudge — no lockout, no data loss. Logs and dashboards stay open, hourly and daily rate limits reset automatically, and you can lift the cap any time by upgrading.

Question 26

Why is India ₹999 different from the global headline price?

Accepted Answer

We localize price floors so smallholders aren't priced out. The World Bank's 2024 PPP factor for India is roughly ₹22 per international dollar — a ₹999/mo Pro plan in Andhra has the same local weight as a much higher headline price elsewhere. We anchor the India ladder at ₹199 / ₹499 / ₹999 / ₹2,399 / ₹8,199 (Lite → Enterprise) — matching local willingness-to-pay benchmarks from Acumen + IFC aquaculture studies. The same localized ladder applies in VN, TH, BD, ID, MX, BR via Paddle country overrides, rolled out segment by segment.

Question 27

What does each plan tier actually cost you to run?

Accepted Answer

We target 70%+ gross margin after AI, IoT, satellite, and storage. Per active farmer it costs us roughly ₹33/mo Gemini Flash inference (median 18 AI calls), ~₹15/mo Sentinel Hub satellite, and ~₹4/mo IoT data + storage. Pro at ₹999 leaves about ₹947 contribution before sales and support. Hatchery Pro (₹4,099) adds the genetics module, pedigree drill-down, and 7-parameter water alerts — incremental cost ~₹183/mo, gross margin around 95%. Metered SKUs (Insurance ₹41/score, Fintech ₹83/pack) are priced at 8–12× marginal AI + storage cost so partner rev-share doesn't dilute margin.

Question 28

Why are extra ponds, IoT devices, and AI billed as add-ons instead of bundled?

Accepted Answer

Pay for what you use, not what someone else might. Bundling extra ponds, IoT devices, AI credits, and certifications into a single tier pushes the headline price up for everyone and underprices the heaviest users. The add-on rail keeps base tiers honest (₹999 Pro) — you only pay ₹249/pond, ₹165/IoT device, and ₹415/100 AI calls if you actually hit the limit. Everything consolidates onto the next Paddle invoice — no surprise overage bills mid-cycle.

Question 29

Can you show real billing examples?

Accepted Answer

Three real-world configurations: (1) Smallholder in India with 2 ponds — ₹999 Pro + ₹249 (1 extra pond) = ₹1,248/mo, includes all AI, satellite, 5 certs/mo, and 1 IoT device. (2) Mid-size hatchery in Vietnam with 12 tanks — ₹4,099 Hatchery Pro + 2 × ₹165 IoT = ₹4,429/mo, includes spawning calendar, broodstock pedigree, PL grading, and water alerts. (3) Insurance underwriter pulling 500 scores/mo — 500 × ₹41 = ₹20,500/mo, pure metered, only pays per score actually pulled.

Question 30

Does CAMARON cover hatchery operations?

Accepted Answer

Yes. The Hatchery module tracks broodstock pedigree, spawning calendar, larval stages (nauplius → zoea → mysis → PL), per-stage feed and water logs with auto-alerts, stage transitions, mortality, PL sales, and multi-generation lineage drill-down.

Question 31

How do hatchery water alerts work?

Accepted Answer

Every water log is checked against safe and critical ranges for 7 parameters (temperature, salinity, DO, pH, ammonia, nitrite, alkalinity). Out-of-spec readings raise an instant alert, fan out through notifications, and surface as a real-time banner in the Water Chemistry tab.

Question 32

Can I trace a PL batch back to its broodstock?

Accepted Answer

Yes. Open the Pedigree drawer on any broodstock card to see the full lineage — spawn events → larval batches → PL sales — with survival %, days in stage, and total PLs produced rolled up at every level.

Question 33

How does the marketplace work?

Accepted Answer

The Aqua Trading Hub puts farmers, hatcheries, exporters, importers, and input suppliers in one B2B venue. You get live commodity prices, harvest-readiness signals, escrow contracts (Draft → Confirmed → Shipped → Delivered → Invoiced), logistics tracking, and a 14-variable market filter.

Question 34

What happens if a marketplace contract goes wrong?

Accepted Answer

Either side can open a dispute and attach evidence. Disputes route to the leadership console (Open → Under Review → Resolved), and escrow funds stay held until the case closes — protecting both buyer and seller.

Question 35

How does crop traceability work?

Accepted Answer

Farmers log water quality, feed, disease records, and harvest data. The verified record exports as a Crop Certificate that exporters and buyers can read end-to-end. Optional Sentinel Hub satellite imagery confirms pond locations for pond-to-plate transparency.

Question 36

How does export compliance work?

Accepted Answer

Rules tracked for 30+ markets (EU, US, Japan, China, Australia, GCC, ASEAN): banned substances, MRLs, and BAP / ASC / GlobalGAP / Naturland / HACCP requirements. Phytosanitary, Health Certificate, and Bill of Lading drafts are auto-generated from your farm data.

Question 37

What is the AI Risk Score?

Accepted Answer

A 0–100 score that combines FCR trend, survival rate, water-quality stability, biosecurity compliance, and harvest readiness. Farmers use it to self-assess; insurers, lenders, and certification providers use it for objective farm grading.

Question 38

What are Cooperative Buying Groups?

Accepted Answer

Pool demand on feed, probiotics, equipment, and other inputs to unlock bulk discounts. Each group tracks committed quantity, member roster, deadline, and supplier negotiations at /buying-groups.

Question 39

Do you support FPOs and farmer cooperatives?

Accepted Answer

Yes. The Organizations module gives FPO leaders, cooperative managers, and processing groups full multi-tenancy under one account: invite farmer members, aggregate harvest data, run org-wide compliance, manage shared procurement, and report into government schemes.

Question 40

Is hardware included in software pricing?

Accepted Answer

No — software and IoT devices are priced separately. Any device tier (Lite, Pro, Enterprise) pairs with any software tier. Lease or buy whenever you're ready; manual logging works on day one.

Question 41

I'm an exporter — do I need IoT devices?

Accepted Answer

No. Exporters consume verified Crop Certificates, satellite imagery, and traceability records produced by farmers. IoT devices live in the Production cluster running the ponds.

Question 42

Is my farm data secure?

Accepted Answer

Yes. TLS 1.2+ in transit, AES-256 at rest, and row-level security on every table — only you and experts you explicitly grant pond access to can read your data. We never sell or share individual farm data.

Question 43

What security certifications and audits are in place?

Accepted Answer

Row-level security across every table, SHA-256 API-key hashing, 5-attempt lockout, MFA enrollment, and audit logging on sensitive actions. The built-in VAPT module lets leadership book third-party pen tests and track findings on a Kanban board.

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