Question 1

How do I reset my password?

Accepted Answer

Visit the login page and click 'Forgot password'. We'll email you a reset link valid for 60 minutes. If it doesn't arrive, check spam and add no-reply@robicrufarm.com to contacts.

Question 2

My IoT device is showing offline. What should I check?

Accepted Answer

1) Verify device power and Wi-Fi/4G signal. 2) Confirm last-seen timestamp on /devices. 3) Reboot device. 4) If still offline 10+ minutes, file a ticket with the device serial.

Question 3

I got a billing or refund question.

Accepted Answer

Our payments are handled by Paddle as Merchant of Record. Refunds within 30 days of purchase are honored. Email billing@robicrufarm.com with your order ID or visit paddle.net.

Question 4

AI features stopped working — what's happening?

Accepted Answer

If you see a 429 toast, you've hit your hourly AI quota. Free tier: 5/hour. Pro: 30/hour. Quotas reset at the top of each hour. Upgrade for higher limits.

Question 5

How do I export my data?

Accepted Answer

Most dashboards include CSV/XLSX export. For a full data export including historical logs, use Settings → Data → Request Export. A download link is emailed within 24h.

Question 6

Can a technician access my farm data?

Accepted Answer

Only when you grant pond access via Settings → Pond Access. You control which ponds and which roles (technician, doctor, lab) can see what. Revoke any time.

Support Center

Response-Time SLA

Email

WhatsApp

Phone (Business+)

System Status

Help Articles

Frequently Asked Questions